top of page

Talking Therapy Terms and Conditions

We have a duty of care for you, and our clients - these terms and conditions are to ensure we can provide the best possible care and keep everyone safe.


In order to become an affiliated talking therapy provider for Bridging the Gap, Mind Matters CIO there is a requirement to: 
- Have the ability to deliver 1-1 therapy sessions in a safe, confidential environment

- Have completed the Core Practitioner Training Course 

- Have a supervisor you can report to regularly

- Hold a current DBS certificate
- Have the capacity to start with a client without more than a 7-day wait. 

Risk Management:
- You must have adequate Insurance. 
- You must have up-to-date risk assessments in place.
- You must have a safeguarding policy for vulnerable adults. (We have a policy that you can implement 
within your facility if you don’t currently have one.)
- You must have a Data Protection Policy and ensure client confidentiality and security

Payment terms are as follows:
- Sessions are billable in arrears to BTG, Mind Matters CIO to a maximum of 6 sessions
- Electronic invoices must be sent on the 1st of each month 
- Clients that are absent to a session or late cancel without 24 hours notice may still be charged, if a client late cancels 3 sessions their programme must be put on hold and they are to be referred back to BTG before any further sessions take place. 

Client Journey:
- You must complete a client contract so they understand the expectations

- You must keep your shared Google Sheet updated and provide regular status updates if asked
- A feedback form must be completed with the client once you have completed your sessions. 
- Hold fundraisers to provide Respite Programs for people who do not have employer sponsorship or self-funding. There is no minimum amount you should raise.

In Case of Emergency:

- If you have a welfare concern this must be raised with their GP, please notify their practice and inform BTG for support.

bottom of page